Personal Information and Privacy

McKenzie & Willis respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the New Zealand Privacy Act 2020.

By using our website, visiting our showrooms, or engaging with our services, you acknowledge that personal information may be collected and used as outlined below.

Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Contact details such as email address and phone number

  • Delivery and billing addresses

  • Order and purchase history

  • Enquiries submitted through our website or in store

  • Customer preferences and communications

  • IP address, browser details, and website usage data (via cookies and analytics tools)

Providing personal information is optional, however services (such as ordering products or arranging delivery) require certain information to be supplied.

How We Collect Information

We collect information when you:

  • Place an order or make an enquiry through our website

  • Visit or contact one of our showrooms

  • Subscribe to our mailing list

  • Participate in promotions or surveys

  • Interact with our website using cookies or similar technologies

How We Use Your Information

We use personal information to:

  • Process orders, payments, and deliveries

  • Respond to enquiries and provide customer support

  • Manage customer accounts and order history

  • Provide interior design services and consultations

  • Send marketing communications where you have opted in

  • Improve our website, services, and customer experience

  • Analyse website usage and campaign performance

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

Cookies, Analytics, and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site.

We use the following tools:

  • Shopify – to host our ecommerce platform

  • Google Analytics and Google tracking pixels – to analyse website usage and performance

  • Meta (Facebook) pixels – to measure advertising effectiveness

  • Microsoft Clarity – to understand website interactions and improve usability

  • Cloudflare – for website security, performance, and protection

These tools may collect information such as IP address, device type, pages visited, and time spent on site.

You can control or disable cookies through your browser settings, however some features of our website may not function as intended.

These technologies may change from time to time as we update and improve our website.

Email Marketing

We use Klaviyo to send marketing emails and manage subscriber lists. Klaviyo may store customer information on servers located outside New Zealand.

We do not sell our mailing list, and we will only send marketing communications where permitted by law. All marketing emails include an unsubscribe option.

Storage and Overseas Disclosure

Personal information collected by McKenzie & Willis may be stored and processed on secure servers located in New Zealand and overseas.

Third‑party service providers that may store or process data overseas include:

  • Shopify

  • Klaviyo

  • Google

  • Meta

  • Microsoft

We take reasonable steps to ensure these providers protect your information in accordance with privacy laws and security standards.

We also maintain an internal customer management system, where information provided to us through the website or in store is securely stored and managed.

Security of Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.

This includes:

  • Secure servers with restricted access

  • Encryption and security measures where appropriate

  • Use of reputable third‑party service providers

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

You also play a role in keeping your information safe by protecting account credentials where applicable.

Disclosure of Personal Information

We do not share personal information with third parties except:

  • To provide services you have requested

  • Where required by law or legal process

  • To protect the rights, property, or safety of McKenzie & Willis, our customers, or others

  • With trusted service providers as outlined above

Data Breach Notification

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

Accessing and Correcting Your Information

You have the right to request access to, or correction of, your personal information held by us.

Requests can be made by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For privacy enquiries or requests, please contact:

Email: enquiry@mcw.nz

Phone: 0800 888 999

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Last revised: 12/05/2026.