Use of Website and Sale Conditions
These Terms and Conditions apply to the use of the McKenzie & Willis website (mcw.nz) and the purchase of goods and services from McKenzie & Willis.
By accessing our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or place an order.
Use of Website
The content, information, and materials on our website are provided in good faith. While McKenzie & Willis takes reasonable care to ensure information is accurate and up to date, we do not warrant that the website content is free from errors, omissions, or inaccuracies.
McKenzie & Willis may update, modify, suspend, or remove website content at any time without notice.
To the extent permitted by law, we are not responsible for any loss arising from reliance on website content or from the use of the website.
Orders and Contract Formation
When you submit an order on our website, you are making an offer to purchase goods or services.
An order is not accepted, and a contract is not formed, until we have confirmed acceptance of your order. We reserve the right to accept or decline any order, including where:
Goods are unavailable
Pricing or product information errors have occurred
Payment cannot be authorised
An order does not meet promotional or free‑gift conditions
Payment is required at the time an order is placed unless otherwise agreed.
We may cancel or amend orders where incorrect pricing, incorrect discounts, or ineligible promotional items have been applied. In such cases, we will contact you and arrange a refund where applicable.
Pricing and Errors
All prices are shown in New Zealand dollars and include GST unless stated otherwise.
Despite reasonable care, errors in pricing or product information may occur. If this happens, we are not obliged to supply the goods at the incorrect price. We will contact you to confirm how you wish to proceed.
Availability of Goods
Availability of goods is subject to stock levels and supplier availability.
If a product becomes unavailable after an order is placed, we will contact you within a reasonable timeframe to arrange a full or partial refund or an alternative solution.
We reserve the right to withdraw or suspend any product from sale at any time without notice.
Product Descriptions and Images
You acknowledge and agree that:
Product images are for illustrative purposes only. Some images may include digital renders or enhanced imagery. While we take reasonable care to ensure images accurately represent the product, variations in colour, texture, and appearance may occur due to materials, lighting, screen display settings, and manufacturing processes.
Measurements and dimensions are approximate. It is your responsibility to ensure the product is suitable for your intended use.
Accessories or styling items shown are not included unless stated.
We recommend reviewing all product descriptions carefully before placing an order.
Custom Orders and Made‑to‑Order Products
Custom‑made or made‑to‑order items (including custom curtains, blinds, and furniture) are produced specifically for you.
These items cannot be returned or exchanged unless required under the Consumer Guarantees Act 1993.
Lead times provided are estimates and may vary due to supply or manufacturing factors beyond our control.
Delivery
Delivery timeframes are estimates only and may differ depending on location, product availability, and external factors.
McKenzie & Willis is not liable for delays outside our reasonable control.
Risk in goods passes to you upon delivery.
Returns and Refunds
Our Returns Policy forms part of these Terms and Conditions.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
Where goods fail to meet consumer guarantees, you are entitled to remedies as provided by law.
Consumer Guarantees Act (New Zealand)
If you are purchasing goods or services for personal, domestic, or household use, the Consumer Guarantees Act 1993 applies.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Consumer Guarantees Act.
Where goods are purchased for business purposes, you agree that the Consumer Guarantees Act does not apply.
Limitation of Liability
To the extent permitted by law, McKenzie & Willis is not liable for any indirect, incidental, or consequential loss arising from the use of our website or the purchase of goods or services.
Our total liability, where liability cannot be excluded, is limited to the value of the goods or services supplied.
Privacy
Our Privacy Policy explains how we collect, use, and protect personal information and forms part of these Terms and Conditions.
Intellectual Property
All website content, images, designs, text, and materials are owned by or licensed to McKenzie & Willis and may not be reproduced, adapted, or used without written permission.
Changes to These Terms
McKenzie & Willis may update these Terms and Conditions from time to time. Updated terms will apply from the date they are published on our website.
Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
Contact Us
For enquiries regarding these Terms and Conditions, please contact:
Email: enquiry@mcw.nz
Phone: 0800 888 999
Last revised: 12 May 2026
